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Support
Write to hello@skycup.app about anything. A real person answers, usually within two working days. In the app you can also tap Profile → Help.
Purchases and credits
My purchase doesn't show up
Make sure you are signed in with the same Apple or Google account you bought with, then tap Profile → Restore purchases. If it still doesn't appear, write to us with the date of purchase; please don't send card details.
Cancel a subscription
Subscriptions are managed by the store: on iPhone, Settings → your name → Subscriptions (or apps.apple.com/account/subscriptions); on Android, Google Play → Profile → Payments and subscriptions → Subscriptions (or play.google.com/store/account/subscriptions). Plus stays on until the end of the period you paid for.
Refunds
Refunds are made by the store. On iPhone, request one at reportaproblem.apple.com; on Android, through your Google Play order history. If a reading failed, the credit or free reading was already given back automatically.
Readings
For the best reading, photograph the inside of the cup from above, in daylight, with the whole cup in the frame. If the app says it can't see a cup, try again with more light. Readings are written by AI for entertainment; see the Terms of Use.
Your data
To delete everything, see Delete your data. For a copy of your data or any other privacy request, write to us; the Privacy Policy explains your rights.
Security
If you find a security vulnerability in Skycup or skycup.app, please write to hello@skycup.app with "Security" in the subject and enough detail for us to reproduce it. Please don't access other people's data, run denial-of-service or social engineering tests, or make the issue public before we have fixed it. We will confirm receipt within three working days, keep you updated and credit you if you wish. We won't pursue good-faith research that follows these rules.